Warranty Info

At Electro City Bikes, we stand by the quality of every e-bike, conversion kit, and accessory we sell. All our products are covered by a limited manufacturer’s warranty to ensure your complete peace of mind.

Warranty Coverage

Product

Warranty Period

Coverage Details

E-Bikes & Scooters

12 months

Frame, motor, controller, and electrical components

Batteries

6 months

Manufacturing defects or capacity loss under normal use

Conversion Kits

3 months

Motor, controller, display, and wiring (varies by model)

Accessories & Parts

3 months

Manufacturing or functional defects


What’s Not Covered

  • Normal wear and tear (tires, brake pads, chains, grips, etc.)
  • Accidental or water damage
  • Unauthorized modifications or improper installation
  • Commercial or rental use
  • Neglect, misuse, or charging with non-recommended chargers


How to Claim

To start a warranty claim:

  1. Email us at support@electrocitybikes.co.uk (or use our Contact Page).
  2. Include your order number, proof of purchase, and photos or videos of the issue.
  3. Our team will assess the claim and guide you through the next steps, whether repair, replacement, or return.

We handle every claim promptly to get you back on the road as quickly as possible.


Tip for Longevity

Regular cleaning, correct storage, and avoiding deep discharges will significantly extend your battery and motor lifespan.

Powering Real Riders Across the UK

We offer bespoke e-bike conversions upon request alternatively.Our team of technicians are on hand to help you with your conversionwith free instruction or advice. We also specialise in ebike motor repairs. Please contact us on WhatsAPP.

Contact on Whatsapp