Terms & Conditions

Last updated: October 2025

Welcome to ElectroCity Bikes. By accessing or purchasing from our website www.electrocitybikes.co.uk  you agree to the following Terms & Conditions. Please read them carefully before using our services or placing an order.

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1. General Information

ElectroCity Bikes (“we,” “our,” “us”) operates this website as an online retailer of electric bikes, conversion kits, parts, and accessories.
By visiting or purchasing from our site, you agree to these Terms, our Privacy Policy, Shipping Policy, and Refund Policy.

We reserve the right to update or modify these Terms at any time. Continued use of our website means you accept any changes made.

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2. Products & Availability

All product descriptions, images, and prices are displayed as accurately as possible. However, occasional errors in pricing, availability, or product information may occur.
We reserve the right to correct any such errors and to cancel or refuse any orders affected by them.

Product availability is subject to change without notice.

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3. Orders & Payments

When you place an order, you will receive an email confirmation acknowledging receipt. This does not guarantee acceptance.
An order is accepted once payment has been processed and the product has been dispatched.

We accept major debit/credit cards and other payment methods displayed at checkout. All payments are processed securely through trusted gateways.

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4. Shipping & Delivery

Please refer to our Shipping Info page for full details on processing times, delivery estimates, and tracking.
We are not responsible for delays caused by couriers, customs, or factors beyond our control.

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5. Returns & Refunds

Our Returns & Refund Policy outlines how to return or exchange an item.
Items must be unused, in original condition, and returned within the specified timeframe to qualify for a refund.

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6. Warranty

All products sold by ElectroCity Bikes come with a limited manufacturer’s warranty, as described on our Warranty Info page.
Warranty coverage applies only to manufacturing defects and does not cover wear and tear, accidental damage, or misuse.

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7. Technical Support

We provide online support for setup and troubleshooting of our products. However, installation or modification is performed at the customer’s own risk unless completed by an approved technician.

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8. Pricing & Promotions

Prices shown on the website are in GBP (£) and include VAT unless stated otherwise.
We reserve the right to modify prices, promotions, or discounts at any time without prior notice.

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9. Limitation of Liability

To the fullest extent permitted by law, ElectroCity Bikes shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

Customers are responsible for ensuring all electric bike conversions comply with UK e-bike regulations before road use.

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10. Intellectual Property

All content, logos, text, and images on this website are the property of ElectroCity Bikes and protected by copyright and trademark laws.
You may not reproduce or use any content without written permission.

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11. Privacy & Data Protection

Your personal data is handled in accordance with our Privacy Policy.
We never sell or share your information with third parties except for order fulfillment or legal compliance.

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12. Governing Law

These Terms & Conditions are governed by and construed under the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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13. Contact Us

If you have any questions about these Terms, please contact us:
📧 support@electrocitybikes.co.uk📍
ElectroCity Bikes, United Kingdom