Support Center
Welcome to the ElectroCity Bikes Support Center
We’re here to help you get the most out of your e-bike or conversion kit. Whether you need setup instructions, troubleshooting advice, or warranty assistance — you’ll find it all here.
🚲 Getting Started
- Check your package contents upon arrival.
- Fully charge your battery before the first ride.
- Follow the included setup manual or contact us if you need installation support.
If you purchased a conversion kit, you can view our general wiring and setup tips in our Installation Guide (coming soon).
⚙️ Troubleshooting Help
Common issues can often be fixed with a few quick checks:
- No Power? Ensure all connectors are secure and the battery is charged.
- Display Error? Restart the system and check cable alignment.
- Unusual Noise or Drag? Inspect wheel alignment and brake clearance.
Still stuck? Contact our technical support team through the Contact Us page or email us directly — we’ll help you get rolling again.
🧾 Warranty & Repairs
All our e-bikes, kits, and components come with a standard manufacturer’s warranty.
You can read full coverage details on our Warranty Info page.
If your product requires repair or replacement, please reach out with your order number, issue description, and clear photos of the part or fault.
📦 Shipping & Returns
Wondering where your order is or how to send something back?
See our Shipping Info and Returns & Refunds pages for details on processing times and eligibility.
💬 Still Need Help?
Our support team is available Monday–Friday, 9 AM–6 PM.
Reach out via our Contact Page or email us — we aim to respond within 24 hours.
