Returns Policy

At ElectroCity Bikes, we value your satisfaction and aim to provide a smooth and hassle-free shopping experience. However, we understand that returns may occasionally be necessary. This Returns Policy outlines the terms and conditions for returning products purchased from our website. Please read this policy carefully before initiating a return.

You may return eligible items purchased from our website within 14 days of delivery, without providing a reason.

1. Eligibility for Returns

To be eligible for a return, all of the following conditions must be met:

• The product must have been purchased directly from ElectroCity Bikes.
• The return request must be initiated within 14 days from the date of delivery.
• The product must be unused, in its original condition, and in its original packaging.
• Proof of purchase must be provided (order number or receipt).

2. Non-Returnable Items

The following items are not eligible for return:

• Products that have been used, damaged, or altered after delivery.
• Products missing original packaging, accessories, or components.
• Products for which the return request is initiated after the 14-day return period.

3. How to Initiate a Return

To initiate a return, please follow the steps below:

1. Contact our customer support team at Alex@electrocitybikes.co.uk.
2. Provide your order number, the product(s) you wish to return, and the reason for the return.
3. If eligible, our team will provide return instructions and a return authorization.

Returns sent without prior authorization may not be accepted.

4. Return Shipping

• Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (such as an incorrect or defective item).
• We strongly recommend using a trackable shipping method.
• ElectroCity Bikes is not responsible for items lost or damaged during return transit.

Shipping Information →

5. Refunds and Processing Time

• Once the returned item is received and inspected, eligible refunds will be issued to the original payment method.
• Please allow up to 7 business days for the refund to be processed.
• Processing times may vary depending on your payment provider.

6. Exchanges

ElectroCity Bikes does not offer direct exchanges.
If you wish to exchange a product, please complete the return process and place a new order for the desired item.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at alex@electrocitybikes.co.uk.

We will arrange a replacement or issue a full refund, based on your preference and product availability.

8. Contact Us

If you have any questions regarding this Returns Policy, please contact our customer support team at:

Email: alex@electrocitybikes.co.uk