Shipping & Delivery Information

At ElectroCity Bikes, we aim to deliver every order quickly, safely, and with complete transparency.

Processing Time

All orders are processed within 1–2 working days.

Please note that during peak seasons, promotional periods, or new product launches, processing times may take slightly longer.

Delivery Estimates

Delivery times are estimates and may vary depending on location, customs clearance, and courier operations.

Shipping Partners

We work with trusted shipping carriers to ensure reliable and trackable delivery, including:

• DPD
• Royal Mail
• DHL

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Shipping Costs

• Free shipping is available on selected products and promotions, where clearly stated.
• Standard shipping rates apply to accessories or smaller parts unless otherwise specified at checkout.

Shipping costs, if applicable, will be calculated and displayed before order confirmation.

Order Tracking

• After dispatch, you will receive an email containing your tracking number and tracking link.

If you have not received your tracking details within 3 working days of placing your order, please contact us at support@electrocitybikes.co.uk.