Warranty Info

ElectroCity Bikes Warranty Information

At ElectroCity Bikes, we stand by the quality of every e-bike, conversion kit, and accessory we sell. All our products are covered by a limited manufacturer’s warranty to ensure your complete peace of mind.

🛠️ Warranty Coverage

Product	Warranty Period	Coverage Details
E-Bikes & Scooters	12 months	Frame, motor, controller, and electrical components
Batteries	6 months	Manufacturing defects or capacity loss under normal use
Conversion Kits	3 months	Motor, controller, display, and wiring (varies by model)
Accessories & Parts	3 months	Manufacturing or functional defects

⚙️ What’s Not Covered

Normal wear and tear (tires, brake pads, chains, grips, etc.)
Accidental or water damage
Unauthorized modifications or improper installation
Commercial or rental use
Neglect, misuse, or charging with non-recommended chargers

🔧 How to Claim

To start a warranty claim:

Email us at support@electrocitybikes.co.uk (or use our Contact Page).
Include your order number, proof of purchase, and photos/videos of the issue.
Our team will assess and guide you through the next steps — repair, replacement, or return.
We handle every claim promptly to get you back on the road as quickly as possible.

🧠 Tip for Longevity

Regular cleaning, correct storage, and avoiding deep discharges will extend your battery and motor lifespan significantly.